Privacy policy

The Psych Practice Limited takes its responsibilities under data protection legislation seriously. This privacy policy reflects the General Data Protection Regulation (GDPR), which came into force on 25 May 2018. The regulation covers how organisations use the information provided to them, how the information is kept safe and your rights relating to this information. This policy describes the information that The Psych Practice collects and uses as part of our normal clinical practice when you or a third party instructs us to provide assessment and/or treatment on your behalf, and how we use this information when you use our service. Please see our privacy policy. 

The Psych Practice operates as the Data Controller and determines the purposes for which, and the manner in which, any personal data about patients is processed. Please contact us if your questions are not addressed fully in our policy. If you are not satisfied with the answers from us, you can contact the Information Commissioner’s Office (ICO) at

Our Terms and Conditions


Confidentiality is an essential part of psychological treatment. At The Psych Practice we hold all records securely and will ensure confidentiality in the treatment of any information held about its clients. All information recorded and held is solely for the purpose of maintaining effective therapeutic treatment.  Please see our privacy policy for a more detailed account.


All information will be kept confidential unless, you and your named psychologist agree to discuss something with a third party. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be:

  1. If your treating psychologists felt your life was at risk;

  2. Another person's life was at risk or

  3. If the psychologist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.

Anti-discrimination policy

At The Psych Practice we value difference and diversity and do not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.

Cancellation, and missed session policy
If for any reason you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 72 hours. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. With adequate advanced notice, where possible, you may be offered an alternative appointment.
We will endeavour to give you as much advance notice as possible in terms of annual leave or cancellation of your appointment for any other reason. 


All initial assessments sessions are paid in advance to secure booking, or insurance claim numbers taken upfront. Payments are taken by cash, bank transfer or via insurance at the end of the sessions or an invoice will be sent to you within 7 days retrospectively. These need to be settled within 72 hours of receipt. Fees are charged in relation to the therapy provided. Please enquire when discussing your particular requirements. Please see terms and conditions for further information.


Referrals to Associate Practitioners
All associate therapists are independent and self employed as practitioners who are regulated by their respective member organisations.   Any concerns should be raised directly with the associate therapist or with their member organisation.
It is strongly advised that if you are concerned about any aspect of your physical or psychological well being that you consult with your GP for an up to date evaluation of your health needs.


Getting in touch:
To make further enquiries or an initial free discussion please phone. All enquiries are dealt with discreetly in the strictest confidence.

Data Cloud